Terms of service
Terms of Service
Last Updated: August 29, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement governing access to and use of the YUCCAGLOW website, products, online store, checkout services, customer accounts, promotions, and related services.
YUCCAGLOW is a consumer-facing brand operated by Huangshi Jinyi E-Commerce Co., Ltd.
Throughout these Terms, “YUCCAGLOW,” “we,” “us,” and “our” refer to Huangshi Jinyi E-Commerce Co., Ltd., operating under the YUCCAGLOW brand.
By accessing our website, creating an account, placing an order, purchasing products, or otherwise using our services, you agree to these Terms and the policies incorporated into them by reference.
If you do not agree to these Terms, you should not access or use our website or services.
1. Eligibility and Acceptance of Terms
You may use our website and purchase products only if you are legally capable of entering into a binding agreement under the laws applicable to you.
If applicable law requires the consent or supervision of a parent, guardian, or other responsible adult, you may use our services only with the required consent or supervision.
You agree to use our website only for lawful purposes and in accordance with these Terms.
2. Operation of the Online Store
The YUCCAGLOW online store is operated by Huangshi Jinyi E-Commerce Co., Ltd.
Our online commerce infrastructure may be provided or supported by Shopify and other third-party technology providers.
Third-party services may assist us with functions including payment processing, checkout, order management, customer accounts, fraud prevention, security, analytics, shipping, and fulfillment.
The availability of particular services, payment methods, products, or features may differ depending on your country or region.
3. Product Information
We make reasonable efforts to ensure that product information presented on our website is accurate and current.
Product information may include descriptions, photographs, specifications, dimensions, colors, ingredients, materials, instructions, warnings, packaging, prices, and promotional information.
Actual products may differ slightly from their online appearance because of photography, lighting, screen settings, manufacturing variations, packaging updates, supplier changes, or other reasonable variations.
Product packaging, labels, ingredients, instructions, or specifications may also be updated from time to time.
Customers should review all applicable labels, instructions, warnings, ingredients, and safety information supplied with the physical product before use.
Nothing in this section limits any statutory rights relating to defective, unsafe, incorrectly supplied, misdescribed, or otherwise non-conforming products.
4. Orders and Contract Formation
When you submit an order through our website, you are making an offer to purchase the products contained in that order.
An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance where further payment, inventory, security, fraud-prevention, or customer verification is reasonably required.
Subject to applicable law, we may refuse, limit, hold, or cancel an order where reasonably necessary because of circumstances including:
- suspected fraud or unauthorized transactions;
- payment authorization problems;
- inventory or availability errors;
- obvious pricing or technical errors;
- inaccurate billing or delivery information;
- shipping restrictions;
- abuse of promotions or discounts;
- applicable legal or regulatory restrictions.
If we cancel an order after payment has been successfully collected, we will refund the applicable amount in accordance with applicable law.
5. Prices, Taxes and Other Charges
Product prices are displayed in the currency shown on our website for the applicable country or region.
Prices, discounts, promotions, bundles, and product availability may change from time to time as permitted by applicable law.
Depending on the destination and transaction, additional amounts may apply, including taxes, shipping charges, customs duties, import charges, or other legally required fees.
Where required, applicable charges will be displayed, collected, or otherwise disclosed during the purchasing process.
If an obvious pricing, currency-conversion, promotional, or technical error occurs, we reserve the right to correct the error and take appropriate action consistent with applicable law.
6. Payment
Customers must provide complete and accurate billing and payment information.
Payments may be processed through Shopify and/or independent payment providers.
The payment methods available for a particular transaction may depend on location, currency, order value, device, payment-provider availability, or other checkout conditions.
Banks, card issuers, and payment providers may independently authorize, decline, hold, review, or verify transactions according to their own security and fraud-prevention requirements.
YUCCAGLOW is not responsible for independent decisions made by a customer's bank, card issuer, or payment provider.
7. Shipping and Delivery
Orders are shipped in accordance with our applicable Shipping Policy.
Delivery dates and transit periods displayed on our website are estimates unless expressly identified as guaranteed.
Actual delivery may be affected by circumstances including carrier operations, customs procedures, destination, local delivery conditions, weather, holidays, transportation disruptions, or other events outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
Nothing in this section limits any cancellation, refund, replacement, or other remedy required under applicable consumer protection law.
8. Returns, Refunds and Exchanges
Returns, refunds, exchanges, order cancellations, and claims concerning damaged, defective, incorrect, or non-conforming products are governed by our Return & Refund Policy together with applicable consumer protection law.
Our voluntary return policy does not replace or reduce statutory consumer rights.
If applicable law provides greater rights or remedies than our store policy, those mandatory statutory rights will continue to apply.
9. Statutory Right of Withdrawal
Consumers located in jurisdictions that provide a statutory right to cancel or withdraw from a distance contract may exercise that right in accordance with applicable law.
European Union, EEA and United Kingdom Consumers
Where applicable, consumers in the European Union, European Economic Area, and United Kingdom generally have the right to withdraw from an eligible distance purchase within 14 days without giving a reason.
For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods.
To exercise an applicable right of withdrawal, you must communicate a clear statement of your decision to withdraw from the purchase.
Withdrawal requests may be sent to:
Please provide sufficient information to allow us to identify the relevant purchase.
Where a valid statutory withdrawal is exercised, applicable refunds will be processed in accordance with the law governing that withdrawal.
Consumers may be responsible for direct return shipping costs where this is permitted by law and has been properly disclosed.
Certain statutory exceptions may apply. For example, where permitted by applicable law, sealed goods that are not suitable for return for health protection or hygiene reasons may cease to qualify for withdrawal after their seal has been broken.
Any exception will be applied only to the extent permitted by applicable law.
The statutory right of withdrawal is separate from rights concerning defective, damaged, unsafe, incorrectly supplied, or otherwise non-conforming goods.
10. Mandatory Consumer Rights
Nothing in these Terms is intended to remove mandatory consumer protections.
Nothing in these Terms excludes or limits any liability, warranty, statutory guarantee, cancellation right, withdrawal right, refund right, product-safety right, remedy, or other consumer protection that cannot legally be excluded, restricted, or waived under applicable law.
Where mandatory consumer protection law provides greater protection than these Terms, the applicable mandatory law will prevail to the extent required.
These Terms do not deprive consumers of mandatory legal rights concerning products that are defective, unsafe, damaged, misdescribed, incorrectly supplied, not of satisfactory quality where that standard applies, not fit for a legally protected purpose, or otherwise non-conforming.
11. Promotions and Discounts
YUCCAGLOW may offer promotional prices, discount codes, bundles, free gifts, multi-buy offers, or other promotional campaigns.
Promotions may be subject to additional conditions displayed together with the applicable offer.
Unless expressly stated otherwise, promotional offers may be limited by customer, product, quantity, country, region, or promotional period and may not be combined with other promotions.
Discounts have no cash value unless required by applicable law.
We may refuse or cancel a promotional transaction where we reasonably determine that a promotion has been fraudulently manipulated, duplicated, automated, or otherwise abused.
Nothing in this section limits mandatory consumer rights.
12. Product-Specific Guarantees
Certain products or promotions may include a voluntary money-back or product-specific guarantee.
Where such a guarantee is expressly displayed on the applicable product page at the time of purchase, it will apply according to the conditions displayed with the offer, our applicable Return & Refund Policy, and applicable law.
A voluntary commercial guarantee does not replace, restrict, or reduce statutory consumer protections.
13. Customer Accounts
Customers who create an account are responsible for maintaining the confidentiality of their login credentials and for taking reasonable measures to prevent unauthorized access.
Information provided when creating an account, submitting an order, providing billing or delivery information, or otherwise interacting with our services must be accurate and current.
We may restrict or suspend an account where reasonably necessary because of suspected fraud, unauthorized activity, security concerns, or a material violation of these Terms.
14. Intellectual Property
Unless otherwise stated, original website content owned by or licensed to YUCCAGLOW, including our branding, graphics, photographs, videos, written materials, website design, and presentation, is protected by applicable intellectual property laws.
Third-party trademarks, logos, product names, and other intellectual property remain the property of their respective owners.
Access to our website does not grant you ownership of our intellectual property or the intellectual property of third parties.
Except where permitted by applicable law or expressly authorized, protected content may not be reproduced, republished, distributed, modified, sold, or commercially exploited.
15. User-Submitted Content
Where users are permitted to submit reviews, ratings, photographs, videos, comments, testimonials, or other content, the person submitting that content must have the necessary rights to do so.
Submitted content must not be fraudulent, unlawful, defamatory, threatening, malicious, deceptive, infringing, or otherwise in violation of applicable law or another person's rights.
Where content is represented as a personal customer experience, it must reflect the submitter's genuine experience.
Subject to applicable law, we may moderate or remove content that violates these Terms.
16. Third-Party Services
Our website may rely upon or provide access to independent third-party services, including payment processors, shipping carriers, logistics providers, technology providers, analytics services, and advertising platforms.
Independent third-party services may be governed by their own terms, privacy notices, and operating practices.
To the extent permitted by applicable law, YUCCAGLOW is not responsible for independent third-party services or websites that we do not control.
17. Privacy and Personal Information
Our collection, use, disclosure, storage, and other processing of personal information are governed by our Privacy Policy and applicable privacy and data-protection laws.
Our Privacy Policy should be read together with these Terms where relevant to your use of the website.
18. Website Errors and Corrections
Our website may occasionally contain typographical, technical, pricing, inventory, product, promotional, or other errors.
We reserve the right to correct errors and update information where reasonably necessary.
Where an error materially affects an existing transaction, any cancellation, refund, correction, or other remedy will be handled in accordance with applicable law.
19. Prohibited Conduct
You must not use our website or services to engage in unlawful, fraudulent, deceptive, malicious, or unauthorized conduct.
Prohibited conduct includes attempting unauthorized access to systems or accounts, interfering with website security, transmitting malicious code, unlawfully collecting personal information, manipulating reviews, abusing promotions, impersonating another person, or engaging in fraudulent transactions.
We may restrict or terminate access where reasonably necessary to prevent prohibited conduct or protect our customers, business, service providers, or systems.
20. Availability of the Website and Services
We may update, maintain, modify, restrict, or temporarily suspend parts of our website or services where reasonably necessary.
We do not guarantee that every product, feature, promotion, or website function will remain continuously available.
Where applicable law requires notice, refunds, cancellation rights, or other remedies in connection with a change, those requirements will be respected.
21. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that our website will always operate without interruption, that every technical error will immediately be corrected, or that every product will remain continuously available.
Nothing in this section excludes, restricts, or limits any statutory warranty, guarantee, consumer protection, or legal right that cannot lawfully be excluded, restricted, or limited.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Huangshi Jinyi E-Commerce Co., Ltd. and YUCCAGLOW will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages where such liability may lawfully be excluded or limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
In particular, nothing in these Terms is intended to exclude or restrict liability for fraud or fraudulent misrepresentation, death or personal injury where such liability cannot legally be excluded, defective or unsafe products where statutory liability applies, or any mandatory consumer protection.
23. Governing Law
These Terms are governed by the laws of the People's Republic of China, subject to applicable conflict-of-law principles and without prejudice to mandatory consumer protections that apply in a consumer's country or region of habitual residence.
If you are a consumer, this governing-law provision does not deprive you of mandatory rights or protections provided by applicable consumer law.
Where applicable law permits consumers to bring proceedings before courts or competent dispute-resolution bodies in their country of residence, nothing in these Terms is intended to remove that right.
24. International Consumer Protection
YUCCAGLOW may provide products and services to consumers in multiple countries and regions.
Consumer protection requirements differ between jurisdictions.
Nothing in these Terms is intended to exclude or restrict any mandatory:
- cancellation right;
- withdrawal right;
- statutory warranty or guarantee;
- refund right;
- product-conformity right;
- product-safety protection;
- jurisdictional protection;
- other non-waivable consumer right.
If mandatory local consumer law conflicts with these Terms, the mandatory law will prevail to the extent required.
25. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or enforced to the maximum extent permitted by law.
The remaining provisions will continue in effect.
26. No Waiver
Failure by YUCCAGLOW to immediately exercise or enforce a right under these Terms does not constitute a waiver of that right.
27. Entire Agreement
These Terms, together with policies expressly incorporated by reference, constitute the agreement governing your use of our website and purchases from YUCCAGLOW to the extent permitted by applicable law.
Related policies may include our:
- Privacy Policy;
- Return & Refund Policy;
- Shipping Policy;
- product-specific guarantee terms;
- promotion-specific terms.
Nothing in these Terms overrides mandatory rights that cannot legally be waived.
28. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, services, payment arrangements, fulfillment practices, or applicable legal and regulatory requirements.
When these Terms are updated, the “Last Updated” date at the beginning of this document will be revised.
Where required by applicable law, additional notice will be provided concerning material changes.
Changes to these Terms will not retroactively remove consumer rights that cannot legally be waived.
29. Contact and Company Information
For notices concerning these Terms, statutory consumer rights, legal matters, or transactions governed by these Terms, please contact:
Brand:
YUCCAGLOW
Operating Company:
Huangshi Jinyi E-Commerce Co., Ltd.
Relationship to Brand:
YUCCAGLOW is operated by Huangshi Jinyi E-Commerce Co., Ltd.
Registered / Business Address:
Ground-Floor Storefront, Building No. 1, Chenlaichen
No. 178 Shenghongqing Road, Tieshan Subdistrict
Huangshi Economic and Technological Development Zone · Tieshan District
Huangshi City, Hubei Province, China
Email:
support@yuccaglow.com
Telephone:
+86 13172482905
Website:
yuccaglow.com
YUCCAGLOW
Operated by Huangshi Jinyi E-Commerce Co., Ltd.